Effective Date: 18/1/2025
At Vitalis, we are committed to protecting your personal information and your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth). It also explains how we use cookies and tracking technologies.
 
1. What Personal Information We Collect
We may collect the following types of personal information when you visit our website, make a purchase, or engage with us:

• Contact details: Name, email address, phone number, and delivery address.

• Payment information: Credit card or payment details (processed securely).

• Order history: Products purchased and transaction details.

• Website usage data: IP address, device information, and browsing behavior through cookies.

• Marketing preferences: Subscription to newsletters or promotional offers.

 
2. How We Collect Personal Information
We collect personal information through:

• Direct interactions: When you purchase products, create an account, or contact us.

• Cookies and analytics tools: To track website usage and improve user experience.

• Social media: When you engage with us through platforms like Instagram or Facebook.

• Third-party services: Such as payment providers or delivery partners.

 
3. How We Use Your Personal Information
We use your personal information for the following purposes:

• Processing orders and payments.

• Delivering products to your address.

• Providing customer support and responding to inquiries.

• Sending marketing emails (with your consent) about promotions, new products, or events.

• Improving website functionality through analytics and cookies.

• Compliance with legal obligations or resolving disputes.

 
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and provide personalized offers.
Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function (e.g., enabling cart functionality).

• Analytics Cookies: Used to understand website usage and improve performance (e.g., Google Analytics).

• Marketing Cookies: Help us deliver targeted advertisements based on your interests.

How to Manage Cookies:

• You can manage or disable cookies through your browser settings. Disabling some cookies may affect the functionality of the website.

• When you first visit our site, you will see a cookie consent banner allowing you to accept or reject non-essential cookies.

 
5. Disclosure of Personal Information
We may share your personal information with:

• Third-party service providers, such as payment processors, couriers, and email marketing platforms.

• Regulatory authorities, if required by law or in response to a legal request.

• Social media platforms, if you engage with us via these channels.

• Other third parties with your consent or as part of a business transaction (e.g., sale or merger).

 
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. All online transactions are encrypted with SSL technology, and we ensure that any third-party service providers also adhere to strict data security practices.
 
7. Your Rights and Choices
Under the Privacy Act 1988 (Cth), you have the following rights:

• Access your personal information that we hold.

• Request corrections if your personal information is inaccurate or incomplete.

• Opt-out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

• Request deletion of your personal information where applicable.

 
8. How to Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Vitalis | vitalisco.com.au
Email: contact@vitalisco.com.au
SMS: +61 422 535 399
 
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly.
 
10. Complaints
If you believe that we have breached your privacy rights under the Privacy Act 1988 (Cth), please contact us using the details above. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).