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terms & conditions
Legal | Vitalis
These Terms and Conditions govern the use of Vitalis’s website and services. By accessing our website or purchasing any product, you agree to be bound by these terms. Please read them carefully before using our site.
Business Name: Vitalis Supplements PTY LTD
Website: Vitalisco.com.au
Contact Email: contact@vitalisco.com.au
SMS: +61 422 535 399-
Our products are not intended to diagnose, treat, cure, or prevent any disease.
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Always consult a healthcare professional before using our products, particularly if you are pregnant, nursing, have pre-existing medical conditions, or are taking medications.
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Results may vary based on individual health and circumstances.
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Caffeine products: Ensure adequate hydration when using products containing creatine or other stimulants.
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Products containing caffeine or other stimulants are not recommended for individuals under the age of 18.
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By making a purchase, you confirm that you are at least 18 years old or the legal age required in your jurisdiction.
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We are committed to customer satisfaction. If you are not satisfied with your purchase, please follow our refund and returns process:
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Faulty or Damaged Products:
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If your product is damaged or defective, contact us within 30 days of receiving it at contact@vitalisco.com.au.
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We will arrange for a replacement or refund, and return shipping costs will be covered by us.
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Change of Mind:
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We do not offer refunds for change of mind.
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Return Process:
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Items must be returned in their original condition and packaging.
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Refunds will be processed within 7 business days of receiving the returned item.
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Statutory Rights Clause:
"This refund and returns policy is in addition to your statutory rights under Australian Consumer Law (ACL). If the product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with the ACL."
For full details, please refer to our Refund and Returns Policy.-
We engage in influencer and affiliate marketing to promote our products. In compliance with Australian Consumer Law (ACL):
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All sponsored content will be clearly identified using tags such as #ad, #sponsored, or #partnership.
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Some links on our website may be affiliate links, meaning we may earn a small commission on purchases made through those links at no extra cost to you.
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We require our influencers and affiliates to provide honest reviews and make claims that align with our product descriptions and regulatory standards.
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We process payments securely using Wix Payments, which complies with PCI-DSS standards.
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All transactions are protected with SSL encryption to ensure your personal and financial information remains secure.
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We do not store or access your full credit card details; all payment data is processed by trusted third-party providers.
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We aim to deliver your products in a timely manner; however, delivery times may vary based on the destination and other factors beyond our control.
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Order Processing: Orders are processed within 1-3 business days after payment confirmation.
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Estimated Delivery Times:
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Australia: 3–5 business days (standard), 1–3 business days (express).
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International: 15–30 business days (standard), 7–15 business days (express).
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Customs and Import Duties:
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International customers are responsible for any customs duties, import taxes, or fees applied by their local authorities.
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Please contact your local customs office for more information on import procedures and charges.
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Lost or Damaged Packages:
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If your order is lost or damaged in transit, contact us within 7 days of the expected delivery date at contact@vitalisco.com.au. We will assist in tracking the package or arranging a replacement where applicable.
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Authority to Leave (ATL) Option:
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If you select "Authority to Leave" (ATL) at checkout, the courier will leave the package at your location.
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Disclaimer: We are not responsible for any loss or theft if ATL is selected.
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Shipping Delays Disclaimer
While we strive to meet the estimated delivery times, we are not responsible for delays caused by factors beyond our control, including but not limited to:-
Weather conditions (e.g., floods, storms)
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Customs clearance delays for international orders
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Public holidays or peak seasons
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Courier disruptions (e.g., strikes, pandemic restrictions)
In the event of such delays, we will notify you promptly and work with our couriers to ensure delivery as soon as possible.
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By accessing our site, you agree not to:
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Use the site for any unlawful purpose or activity.
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Interfere with or disrupt the operation of the website.
We reserve the right to suspend or terminate access to our website for policy violations.
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All content on this website, including text, images, and product descriptions, is the intellectual property of Vitalis. You may not reproduce, distribute, or use any content without our express permission.
We are committed to protecting your privacy. Please refer to our Privacy Policy to learn how we handle your personal information, including data collection and storage practices.
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.
We reserve the right to modify or update these Terms and Conditions at any time. All changes will be posted on this page, with the Effective Date updated accordingly.
Vitalis is committed to maintaining the highest quality standards for our products. Our supplements are manufactured in facilities that comply with Good Manufacturing Practices (GMP) and meet all relevant health and safety regulations. We work with certified suppliers and laboratories to ensure our products are rigorously tested for purity, potency, and compliance with industry standards. However, our products are not evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease. By purchasing and using our products, you acknowledge and agree to these certifications and their scope.
You can download our certifications here.For any questions or concerns, please contact us:
Vitalis Supplements PTY LTD
Email: contact@vitalisco.com.au
SMS: +61 422 535 399
VITALIS SUPPLEMENTS PTY LTD
GET IN TOUCH
SMS. +61 422 535 399
contact@vitalisco.com.au
Melbourne, Victoria Australia 🇦🇺
© 2025 Developed by Vitalis.
Vitalis Supplements PTY LTD.
All rights reserved.
OPENING HOURS
Mon - Fri: 8am - 8pm
Saturday: 9am-2pm
Sunday: Closed
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